The Chops HQ
Frequently Asked Questions (FAQs)
Here are some of the faqs that are most asked by our customers.
Events & Booking
We cater weddings, birthdays, corporate events, themed occasions, private parties, anniversaries, baby showers, and more. Whatever you’re planning, The Chops HQ is ready to bring exceptional flavour and service.
For big occasions, we recommend booking 4–6 weeks in advance to secure your preferred date, especially during busy seasons.
Regular orders are processed within 24–48 hours.
Yes, we offer tasting sessions for event clients to help you finalize your menu choices. A consultation fee of $100 will be charged, which will be deducted from your final invoice.
For outdoor catering, our minimum guest count starts at 20, depending on the menu and service style.
Yes! Choose from our platter packages, luxe catering packages (Classic, Deluxe, Royale), or let us create a fully customized menu for your event.
Menu & Dietary Needs
Yes — we accommodate vegetarian, vegan, gluten-free, halal, and other dietary needs.
We do not provide alcohol, but we can recommend bartending partners or work with your chosen provider.
Some specialty items may attract additional fees, which we always communicate upfront.
Pricing & Payments
Pricing is typically per food item, with package rates available depending on your event size and service style.
Our quotes typically include food preparation. Delivery, setup, serving staff, and cleanup (if required) will attract an additional fee, which will be clearly outlined in your proposal.
Yes, a 40% deposit is required to secure your date. The remaining balance is due two weeks before the event.
Cancellations made at least 7 days before the event are eligible for a refund or reschedule. Cancellations within 7 days are non-refundable.
We charge a 10% service fee and 5% GST/HST. Any delivery, transportation, or equipment fees will be clearly communicated.
Logistics & Setup
Yes, we can provide these items for an additional rental fee or coordinate with your planner or venue.
Yes — our team handles full food setup and post-event cleanup of our catering area.
Yes, we offer both self-serve and fully staffed service options.
Yes, we are equipped to cater in non-kitchen venues using our own mobile equipment.
Absolutely — we are fully equipped for outdoor setups.
Policies & Flexibility
We can accommodate guest count changes up to a few days before your event.
Yes — menu changes can be made up to one week before the event.
We will do our best to accommodate your new date.
Postponements within two weeks attract a 10% charge, and the balance of your deposit will be refunded.
Yes — we follow strict food safety and hygiene protocols at all stages of preparation and service.
Experience & Specialties
Yes, you can view our stellar Google reviews. We’re also happy to share testimonials upon request.
We specialize in a variety of African cuisines — with a strong focus on Nigerian dishes — as well as a refined blend of Afro-fusion creations that bring traditional flavours to life in modern, innovative ways.